Solution Point

How do I change the Primary domain of my hosting plan?

Before you start

Before changing the primary domain of your account, there are some important steps to follow to safeguard your account and ensure a smooth transition.

  • We recommend that you take a backup of the website content and databases and download them.
  • CMS installations (like Wordpress/Joomla) can break when you change your primary domain. Make sure you have a proper backup of the content and database.
  • If you have added the new domain name as an Alias or Addon or Parked domain, you need to delete it before using this domain name. Ensure you take a backup of any content before deleting it.

Change the domain name in the Control Panel


This feature is currently available only for Reseller Linux and Reseller Windows Hosting plans.

Step 1: Log in to your Control Panel. Learn how.

Step 2: Navigate to the Order Information view.

Type the Domain Name of the order in the search field on the homepage, select Order from the drop down and click on Search.

Step 3: Change the domain name.

  • Click on Change Domain.

  • Enter the new Domain name and click on Save.

  • Click on OK to close the notification.

  • You can check the status of the request by viewing the action history. Learn how.
  • Changing the primary domain of a Reseller Linux hosting plan will also affect the following:
    • Primary domain of the main cPanel account
    • Sub-domains
    • CMS configuration
    • Email Accounts and Email forwarders
    • WHMCS setup
    • SSL installation on the primary domain name
  • The primary username of the hosting plan will not be changed.
  • For a standalone Reseller Hosting package, if the current domain has any free services enabled in the system (DNS or Domain forwarding), you will encounter the below error message.

    Error Message

    Unable to modify domain as free services are enabled. Contact support to disable these services.

    In case you still wish to modify the primary domain, contact our support team at to disable these free services.

  • You will encounter the below error message if the new domain name already has a similar hosting package in the system, you will not be able to change the primary domain to the new domain
    Error Message

    Domain is already assigned to another Reseller Hosting package in your account.