Solution Point

Displaying Announcements in your Sub-Resellers and/or Customers Control Panels

You can post Notices within your Customer's / Sub-Reseller's Control Panels, by using the Announcements feature in your Reseller Control Panel. These announcements could be on various topics ranging from Upcoming/Ongoing Discounts, Feature releases, Downtime notices, etc.

Upon setting an announcement, it would appear as a full page announcement (like a splash page) to your Customers / Sub-Resellers in their Control Panel, the moment they login, until the Announcement expiry date passes. The full page Announcement is displayed to your Customers / Sub-Resellers only the first time they login and then onwards appear in the Announcements box on the first page of their Control Panel. This Announcements box only displays

  • the latest 3 notices within the Customer Control Panel, and

  • the latest notice within the Sub-Reseller Control Panel

and then archives these announcements under Help -> Announcements section within the Customer / Sub-Reseller Control Panel.

 

Adding an Announcement

  1. Login to your Reseller Control Panel. 1

  2. In the Menu, point to Customers -> Announcements or Sub-Resellers -> Announcements to post separate notices for them. Alternatively, you can set the same notice for both types of users, by visiting either of the above paths and toggling the Show Announcement to option while Adding an Announcement.

  3. Click Add.

  4. In the Announcement Details form, enter the following details and save the changes by clicking the Submit button:

    • Title: This is the main heading under which the Announcement will be displayed in plain text to your Customers / Sub-Resellers.

    • Teaser: This is a short text summary of the Announcement and is displayed next to the Title.

    • Body: Here you can mention the complete content of your Announcement in HTML. You would have to define Line Breaks by specifying appropriate tags like <br> or <br />, while paragraphs need to be enclosed within <p> and </p> tags.

    • Start Date: This is the date from when you want an Announcement to start appearing in your Customer's / Sub-Reseller's Control Panels. By default the drop down shows the next day but it allows you to select either today's date or any day in the future. You can not select a date in the past. If you select a date in the future, then the  Announcement would start appearing from that date. The Start Time by default is 12.00.01 am GMT/UTC.

    • Expiry Date: This is the date from when you want to stop showing this Announcement to your Customers / Sub-Resellers. The Expiry Time by default is 11.59.59 pm GMT/UTC.

    • Show Announcement to: You can choose to display an Announcement to either your Customers / Sub-Resellers or both, by selecting the appropriate radio button.

    • Select Don't show this Announcement to my Sub-Reseller/Customer who signs up after the Announcement Start Date, if you are announcing something (like a Sale or Discount offer) to any Customers / Sub-Resellers who have signed up before the Announcement starts showing up.

Upon adding the Announcement, it would start appearing in your Customer's / Sub-Reseller's Control Panel from the Start Date at 12.00.01 am GMT/UTC.

 

Modifying an Announcement

You may modify your Announcement at anytime before the Start Date, by following the below mentioned process:

  1. Login to your Reseller Control Panel. 2

  2. In the Menu, point to Customers -> Announcements or Sub-Resellers -> Announcements depending upon whether you wish to modify your Sub-Reseller's or your Customer's Announcement.

  3. Click the Title link of Announcement that you wish to modify and hit the Modify button.

  4. Make the requisite modifications and Submit the same.

Note

If you wish to modify an announcement whose Start Date has already passed, then you have to Delete it (as mentioned below) and add the corrected announcement.

 

Deleting an Announcement

You may delete your Announcement at anytime after posting it. Follow the below mentioned process to delete your announcement:

  1. Login to your Reseller Control Panel. 3

  2. In the Menu, point to Customers -> Announcements or Sub-Resellers -> Announcements depending upon whether you wish to delete your Sub-Reseller's or your Customer's Announcement.

  3. Click the Title link of Announcement that you wish to delete and hit the Delete button.

  4. Confirm the deletion by clicking the Ok button to delete the announcement.